Issue with Schema feature - Support

Resolved Sharath
3 years, 10 months ago

Rank Math free

Hi,
I updated RankMath plugin 1 0r 2 times in the past week and now when I see the ‘schema section’ the plugin has changed the previous entered data.
Data has been changed as follows for ‘product’ schema:
Product-in-stock enabled from disabled
Rating Minimum changed from 1 to 0
Rating Maximum changed from 5 to 0
Product Price changed from blank to 0
This has also caused Google to remove the star rating of my pages from search result.
I moved to RankMath from Yoast after reading good reivew on a blog but now this is unacceptable and lost trust on this plugin.
It’s not feasible to check every page for the changes caused by the plugin (&correct it) every time I update the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)

Michael Davis
3 years, 10 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

Was everything working fine when you were using Yoast? If it was, would you please let us know if you used our import/export tool to import data from Yoast( please import the data if you did not. Navigate to Rank math > Status & Tools > Export & Import). If you have imported everything and the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Sharath
3 years, 10 months ago

Rank Math free

Hi, May be I was not clear in explaining the issue. I moved to RankMath a month ago and I imported using your tool only. Mainly it imported title data from Yoast (as I did not use Schema on Yoast). Everything was working fine and I created Schema using RankMath only (few weeks back). It was working fine and showing correct data until now but after updating RankMath plugin to latest version it messed up the previous entered Schema data.
On all the pages where I used ‘product schema’ these changes happened after updating the RankMath plugin:
1. Product-in-stock changed to enabled from disabled
2. Rating Minimum changed from 1 to 0
3. Rating Maximum changed from 5 to 0
4. Product Price changed from blank to 0

Alberto
3 years, 10 months ago

Rank Math business

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Sorry for the issue you are facing.

That sounds really really weird so we would like you to do some tests to try to determine the cause of the issue. Don’t worry, we will be here to help you, we want to solve your issue.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), to determine if it is a conflict, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Please let us know if you find the culprit.

Only the site admin would know and your users won’t be affected by this troubleshooting.

Looking forward to helping you.

RankBot
3 years, 9 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Issue with Schema feature’ is closed to new replies.