Hello,
Thank you for reaching out to us. We’re sorry to hear about the issue you’re facing with your Content AI credits.
It seems like there might be a mismatch between the emails on your Rank Math and Content AI accounts, which is causing the credits not to appear on your website. To resolve this, please follow these steps:
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Log in to your Rank Math account and navigate to the Websites tab to check if your Content AI credits are visible. If they are not visible, there might be a mismatch between the emails on your Rank Math and Content AI accounts.
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If there is a mismatch, please contact our support team to merge both accounts or transfer your credits to the email connected to your account. Please include the invoice you received from FastSpring.com in the Sensitive Data section so that our support team can assist you promptly.
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If your credits are visible in your Rank Math account, return to your WordPress dashboard, navigate to Rank Math SEO → Help, and click Disconnect Account. Then, click Connect Now to reconnect your Rank Math account.
We hope this helps, and please don’t hesitate to let us know if you need further assistance.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
How to Restore Missing Content AI Credits » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
