Issue if i like to save any site changes

#56365
  • Resolved Roman
    Rank Math free

    Hello,

    i would like to optimize the website of my client but i get on any site an issue that i cant save the changes. Im using the Avada Theme and i know its your plugin because if i deactivate your plugin, everything runs fine and i can save any change.

    Please let me know whats next, thanks.
    Best regards, Roman

Viewing 6 replies - 1 through 6 (of 6 total)
  • Roman
    Rank Math free

    Hello? Can you tell me what the problem is?

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Roman
    Rank Math free

    Thanks! I does the step by step guide and the problem comes when i activate the WPML Multilingual CMS plugin. Dit you know anything about that? best regards, roman

    Hello,

    Thanks for getting in touch with us.

    Could you please check now? We released an update to fix the issue.

    If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Roman
    Rank Math free

    Thanks Michael! This update cancel the problem 🙂 thank you and your team!

    Alberto
    Rank Math business

    Hello Roman,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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