Issue after latest Update

#33889
  • Resolved Christopher te Uhle

    4 years, 8 months ago

    Rank Math free

    Hi, after the latest update I am not able to save any changes in focus key words, snipped or Meta discription. In addition all formatting has disappeared after the update for example all Titles (h1,h2,h3,h4,h5 ) bulletpoints and so on…Could you please fix the issue or do you know whats the reason for that. I am using PHP 7.3 an WP 5.3.2

Viewing 15 replies - 1 through 15 (of 15 total)
  • Brevi

    4 years, 8 months ago

    Rank Math free

    Same problem. Does not save description and focus word in categories.

    Easymerchant Limited

    4 years, 8 months ago

    Rank Math free

    Same issue here too

    Todd

    4 years, 8 months ago

    Rank Math free

    Hi,

    We are extremely sorry about that.

    We have replicated the issue and we will release an update with a fix very soon.

    We would really appreciate your patience in this matter.

    Christopher te Uhle

    4 years, 8 months ago

    Rank Math free

    Many thanks, I have swiched to the old version again. I will wait for the next Update then 👍🏼

    Michael Davis

    4 years, 8 months ago

    Rank Math pro

    HI Christopher,

    We really appreciate your patience and understanding 🙂

    Thank you.

    Christopher te Uhle

    4 years, 8 months ago

    Rank Math free

    Hi RankMath Team,

    after the latest Update the issue was not given any more. But one day later the issue is back again now. I am not able to change and save the focus keywords, snippet and meta data in categories. Could you please check this again?

    Many thanks,
    Christopher

    Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hi Christopher,

    Thanks for the reply.

    This problem is present in v1.0.39, we are yet to release an update to address this.

    I can suggest that you rollback to v1.0.38 if this is affecting your workflow. You can do this via Rank Math > Status & Tools > Version Control.

    I hope this info helps.

    Christopher te Uhle

    4 years, 8 months ago

    Rank Math free

    Hi Michael,

    many thanks! I switched back to v1.0.38 yet and will wait for a new update then.

    Best,
    Christopher

    Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hi there,

    Thanks for the patience.

    This problem should now be resolved in the latest update v1.0.39.1.

    Please update and let us know how this goes. Thank you.

    Christopher te Uhle

    4 years, 8 months ago

    Rank Math free

    Hi Michael,

    Many thanks for the quick support.

    Now everything is working again for me – good Job!

    Thanks,
    Christopher

    Todd

    4 years, 8 months ago

    Rank Math free

    Hi Christopher,

    We are so glad to be of help. We are always here if you need us in the future.

    Hey, if it isn’t too much to ask for – would you mind leaving us a review here?

    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us.

    Thank you.

    Domainealinard

    4 years, 8 months ago

    Rank Math free

    Hi RankMath Team,

    Same issue for me. I tried versions 1.0.39.2 to 1.0.38.
    Wordpress version : 5.3.2

    Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    I cannot replicate this problem on the latest version.

    Assuming you are using the latest version of all the plugins and the themes, it seems like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Looking forward to helping you.

    Domainealinard

    4 years, 8 months ago

    Rank Math free

    It seems it was an issue with themes.
    I switched to another theme, then selected again my initial theme, and now it works.

    Thank you.

    Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

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