Hello,
Thank you for reaching out to us about the issue with updating the Content AI credits on your website amlreputacional.com.br.
To resolve this, please follow these steps:
- Log in to the correct account that you used to purchase Content AI credits.
- Visit Rank Math > Account > Website or go to this URL: https://rankmath.com/my-account/websites/
- Check if the remaining credits are correct. If they are, but not reflecting on your website, disconnect and reconnect your Rank Math account by going to WordPress admin area > Rank Math > Dashboard > Help.
- After reconnecting your account, go to Content AI and refresh the credits count.
If you encounter any difficulties during this process, please let us know so we can assist you further.
Thank you for your patience, and we appreciate your cooperation in resolving this issue.
Sources:
How to Restore Missing Content AI Credits » Rank Math
Hello.
We performed the mentioned procedure but we still have the same problem: The response is not a valid JSON response. What can we do? The website is: amlreputacional.com.br
Tks
Hello,
We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.
Also, please make sure that you are running the latest version of Rank Math plugin.
Let us know if this fixes the issue.
Please do not hesitate to let us know if this doesn’t help or you have any followup queries.
Hey, thanks again!
It works.
I would like to know, whats the problem that happens with “our sites X your plugin”.
This problem accoured twice, and we’d like to understand why.
Even so that this doesn’t happen again.
Thanks again and we are wainting your answer.
Hello,
We apologize for the inconvenience caused.
We refreshed the connection of your website to Rank Math from our end. Sometimes, refreshing the connection from your end can fix the issue, but in this case, we had to do it from our end.
If you face a similar issue again, please do let us know. However, we have taken the necessary steps to ensure that this does not happen again for the same website.
Thank you for choosing Rank Math.
