Hello,
Thanks for contacting the support.
We have added the URL of your invoice in the sensitive data section. Also, you purchased the subscription using the [sensitive data] email. Do you want us to merge your account? If yes, please share the preferred email address and we will do the needful.
Looking forward to helping you.
No thats fine thank you – I dont know whether the email address you put in this support ticket in the non sensitive data is hidden, it appears to be if not logged in, but appears when logged in, if this is publicly visible can you remove it.
It would have been more suitable if we could have emailed Rank Math directly for an accounts issue rather than having to request it via a public forum.
Hello,
We have moved the email we mentioned in the previous reply to the sensitive data section to prevent anyone from seeing it.
If you have any other questions don’t hesitate to get in touch.
We are here to help!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
