Hello,
I’m sorry to hear about the issue you are facing with your Rank Math SEO purchase and subscription charges. If you believe there has been a mistake in the charges, I recommend checking your invoice to verify the details of the transactions.
To download your invoice and review the charges, you can follow these steps:
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Invoice Through Email: Check your email for the invoice related to your purchase. It should contain details of the charges.
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Rank Math Subscriptions Section: Log in to your Rank Math account and navigate to the Subscriptions section. Here, you can find all the invoices for your Rank Math PRO subscriptions. You can download the invoice to review the charges.
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FastSpring Consumer Support Page: If you still have concerns about the charges, you can also try downloading the invoice from the FastSpring Consumer Support page by providing the required details.
Reviewing the invoices should help clarify the charges and identify any discrepancies. If you need further assistance or have any questions about the charges, feel free to reach out to our support team for help.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this issue for you.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Download or Update My Invoice » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
on the web page, there is no subscription but the amount of USD 99.87 was deducted from my credit card and also the amount of USD 73.54 was deducted from my credit card, this last one was not made and must be a mistake on your part, I need a solution and I need a human to see it
I do not know how to find the payment information on FastSpring.com, they deducted two charges from my card, the amount of USD 99.87 from my credit card and also deducted the amount of USD 73.54 from my credit card, the latter was not made and must be an error on their part, send mail to s******@r***********
Hello,
Our accounts team has replied to your email. Please share the required info with them so they can locate your subscription.
Looking forward to helping you.
I enter rank math and it does not recognize my account, being that it discounted me the rank math seo plus the ia service, which I did not request, it is really unheard of, I would appreciate that only one person sees my case, because so far 3 people have seen it and so it cannot be solved.
I enter rank math and it does not recognize my account, being that it discounted me the rank math seo plus the ia service, which I did not request, it is really unheard of, I would appreciate that only one person sees my case, because so far 3 people have seen it and so it cannot be solved.
I was asked for the last 4 digits of my card and I sent them and I have not received a response so far.
Hello,
As we have replied via email, the payment provider we use could not find any orders with the card you shared, so if you have any other information as the examples we shared via email, share that with us.
You can reply to the email with additional information.
Thank you.
