Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
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We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have already offered you a solution:
https://support.rankmath.com/ticket/page-site-map-error/?view=all
This seems to be caused by your Shortpixel plugin.
Please disable that to fix the issue.
hello when the page sitemap error will be solved I had resubmitted sitemap and deactivated short pixels
Hello,
Please try the following:
1. Remove your sitemap from GSC
2. On your site, navigate to Rank math > General Settings > Search Console and delete console cache then click to update manually.
3. Resave your site permalinks and clear your site cache (make sure the Shortpixel plugin is deactivated).
4. Now head over to GSC and submit only your /sitemap_index.xml and let us know how this goes.
Looking forward to helping you. Thank you.
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No sir i clicked on update manually and resubmitted sitemap and facing the same error, should i wait for a week to google recrawl my sitepmap? Even i shared wp logins with you you can check the problem
should I delete and re-setup rankmaths ?
Hello,
Were you able to follow the steps my colleague Michael shared with you on his last post?
If you did with no luck, I would recommend you to wait a few days, just to see if by then Google recrawls your website and if then the issue is not solved, just let us know here and we will continue helping you.
Looking forward to help you.
https://www.loom.com/share/7ba519b83a8844b99e5271d11fc748dc
hello I am getting an error on all my sitemap to check the screen recording click on the link, should I reinstall rank maths after deleting all it’s settings because the problem does not get solved of my site maps
Hello,
I have checked your robots.txt and you have one in your root folder with which Rank math can’t generate it’s virtual file. The robots.txt you have in your root folder is missing a sitemap reference: Sitemap: https://www.yoursite.com/sitemap_index.xml, please add this.
You should also exclude your sitemap URLs from caching by your caching plugin.
After you have done the above, please remove all your submitted sitemaps in GSC(You seem to have submitted all your sitemap URLs from the screencast you shared) and submit only the main sitemap(sitemap_index.xml). Allow Google to crawl and read the other sitemaps. Let us know how it goes.
P.S I am getting an error 522 connection time out while trying to access your site,please check the screenshot in the sensitive section.
Looking forward to helping you. Thank you.
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hello that connection timed out was caused by my hosting provider now it has been fixed,
can you please login to my website and do your required configurations (provided in sensitive data), and I want to share information that my servers are on Cloudflare… As I am new to blogging I do not know much about WordPress can you solve my problem by logging into my WordPress…Thank you
Hello,
I just did those connections for you (also, you need to have enabled just one Schema plugin and since you are using the Schema module in Rank Math, you don’t need the other plugin you have enabled, it could cause schema issues).
All what you need to do now is to remove all the sitemaps but the sitemap_index.xml file in the Search Console.
Looking forward to help you.
https://www.loom.com/share/8169fcc656464d3f8a40aec9d8f9e4d3
Hello can you check this page sitemap problem it never gets solved
Hello,
Please head over to GSC Settings and add s******@r*********** as an owner to your site so we can dig deeper into this issue.
Looking forward to helping you. Thank you.
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hello I had given permission for rankmaths in google search console, please check it out
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
