Internal Server Error

#735077
  • Resolved Beike Looijse

    3 months, 2 weeks ago

    Rank Math free
    Content AI Starter

    Hi!

    I am trying to use my credits to get keyword suggestions in a post. But when I enter the words, te result is ‘Internal Server Error’. I have enough credits, so that’s not the problem. Do you know what is?

    Thanks a lot.

Viewing 1 replies (of 1 total)
  • RankBot

    3 months, 2 weeks ago

    Hello,

    Thank you for reaching out to us, and I’m sorry to hear that you’re experiencing an internal server error when trying to use your credits for keyword suggestions.

    This issue might be due to a temporary glitch or a connection problem. To resolve this, please try the following steps:

    1. Log in to the account you used to purchase Content AI credits and ensure that you are logged in to the correct account.

    2. Visit the following URL to check if you can see the correct remaining credits: https://rankmath.com/my-account/websites/
      Here’s a screenshot for reference:
      credits

    3. If the credit count is correct but not displaying on your website, please disconnect and reconnect your Rank Math account by heading over to your WordPress admin area → Rank Math → Dashboard → Help. Then, refresh the credits count in the Content AI section.
      Here are screenshots for reference:
      disconnect
      reconnect
      refresh credits

    After following these steps, please try using your credits for keyword suggestions again. If the issue persists, please let us know, and we’ll be happy to assist you further.

    Hope this helps, and please feel free to reach out if you need any further assistance.

    Sources:
    How to Use Rank Math’s Content AI for SEO » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    2 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Internal Server Error’ is closed to new replies.