Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected URL so we can check as well?
Meanwhile, our internal and external links test only detects the links that are present directly added in your content:
https://rankmath.com/kb/score-100-in-tests/#linking-to-internal-resources
https://rankmath.com/kb/score-100-in-tests/#linking-to-external-sources
Looking forward to helping you.
Thank you.
Hello,
I’ve checked your site using our External SEO Analyzer tool, and there are already internal and external links being detected.
Could you please confirm if you’re referring to the links test while editing the page using Elementor? Or are the links not showing in the page list view (Link Counter)?
Looking forward to helping you.
Thank you.
I’m referring to when I’m editing the page in Elementor (or just using WordPress Editor). Under ‘Additional” it says:
-No outbound links were found. Link out to external resources.
-We found 0 outbound links in your content and all of them are nofollow.
-We couldn’t find any internal links in your content.
It does this for all pages.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
There are external links in the header (social media) and internal links in the footer. Does RM not see those links for some reason?
I think RM is superior to Yoast SEO and if I can get this link issue figured out then I’m going to change all of our sites and client sites to RM instead of Yoast.
Hello,
I tried accessing your admin dashboard but I was blocked as you can see in my screenshot in the Sensitive Data section.
If you are using a geo-blocking, please temporarily unblock the country Portugal, India and the Philippines.
Looking forward to helping you on this one.
Can you give me some IPs to whitelist?
Hello,
We deeply apologize but our team is distributed around the world and we use dynamic IPs, so even if you whitelist one particular IP now when we get back to the ticket our IP might already have changed.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
