Instant update shows a blank page

Viewing 14 replies - 1 through 14 (of 14 total)
  • Hello,

    Thank you for contacting Rank Math today.

    I have responded to your ticket and we will follow up from this thread.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hi,

    We are so sorry about this.

    I am unable to replicate this issue from my end.

    Can you please give me the steps I can follow to see the blank page you are seeing?

    I look forward to hearing back from you.

    Sure, below are the steps
    Admin page>> >> Job listing>>all jobs>> Bulk select jobs and select from bulk action>> instant indexing: update >>Apply

    Now a blank page will appear and no action is done.

    Hi M,

    I see the issue.

    Can you please share your error and debug log with us too so we can check?

    You can ask your web hosting provider for those files if you are unsure where they are.

    yes, I know that error log but unfortunately, no error log is generated. I had attached a screenshot previously with Michael Davis.
    pasted codes
    https://prnt.sc/ppas73
    but no debug.log file updated
    https://prnt.sc/ppasdx

    instant update/status works with “posts” only but not with “jobs” and also no error is displayed and only a white/blank page appears.

    Hi M,

    Unfortunately, there isn’t much we can do without that information.

    Can you share your cPanel logins with us as well so we can take a closer look?

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Please correct me if I am wrong here.
    I believe that all jobs that I upload are automatically updated to Google API Indexing through your plugin. Because when I upload any job, the daily quota numbers change as displayed in the Instant Indexing console.

    I have to say that your support is extremely disappointing. I close this ticket and mark it unresolved. You even do not understand your own plugin basic issues and troubleshooting.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Really sorry for the issues you are facing.

    Are you using the latest version of the plugin?

    Instant Indexing for Google

    Looking forward to helping you.

    Hello team,

    I am using the latest version of the plugin but I am facing the same issue.

    Please help. Others might be facing the same issue although it has not been reported.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

Viewing 14 replies - 1 through 14 (of 14 total)

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