Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please edit your wp-config.php file on the root folder of your website and add the following definitions to enable error reporting:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true );
define('WP_DEBUG_DISPLAY', false );
Next, head over to wp-content/debug.log and let me know the kind of errors that are reported.
Looking forward to helping you. Thank you.
pasted codes
https://prnt.sc/ppas73
but no debug.log file updated
https://prnt.sc/ppasdx
Just wanted to let you know it works ok with the posts but not with jobs.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
hi can’t find sensitive data window so opened new ticket with URL https://support.rankmath.com/ticket/instant-update-shows-a-blank-page-2/
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This reply was modified 5 years, 1 month ago by M Rehman.
Hi there,
Thanks for the follow up.
I have raised this issue with our dev team and we will be getting back to you in a short while.
We appreciate your patience. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.