Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please confirm if you are using the Instant Indexing for Google plugin or the IndexNow API of the Instant Indexing module in our plugin? Also, please share some screenshots of the issue so we can check and assist you further. You can use a tool like https://imgbb.com to share the screenshots.
Looking forward to helping you.
https://ibb.co/F0N1wBf
In the space that should say 200-OK,
I have 200 but I don’t have OK.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
No response can be posted?
Hello,
Sorry for the unfortunate delay.
It seems like you’ve not added/removed the logins from the sensitive data section.
Please add the login details again as requested by my colleague so that we can investigate further.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
