Instant Indexing gives undefined error and cause critical error on post update

#358685
  • Resolved Universal Apk

    2 years, 1 month ago

    Rank Math free

    Hi
    I am using yoast to manage SEO, but when i install Instant Indexing by rank math,
    1- it does not work, it returns undefined error when I send request to API to check if I successfully managed to setup the plugin.
    2- I am unable to update any post, it gives critical error when I press update button.

    I submitted the ticket yesterday but it got removed, I think I added URL of my website and support didn’t even bother to look into matter.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anas

    2 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please share the Raw Response from the Indexing API?

    You can share screenshots using https://imgbb.com/

    Also, please share the error log with us.

    Having an error log will help us determine what is causing the critical error on your website.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    We really look forward to helping you.

    Universal Apk

    2 years, 1 month ago

    Rank Math free

    i had to remove the plugin as it was causing critical error, will it be possible for you to install the plugin and setup API for me?
    i will be happy to share login details with you in private email or chat

    Miguel

    2 years, 1 month ago

    Hello,

    We don’t offer personalized services like that which fall outside the scope of Rank Math support.

    You can follow along with this tutorial to set up the plugin completely: https://rankmath.com/blog/google-indexing-api/

    You can also share the raw response you get from the error message so we can provide further insights into the issue.

    Don’t hesitate to get in touch if you have any other questions.

    Universal Apk

    2 years, 1 month ago

    Rank Math free

    You can check my website as its working fine other than rank math issue.

    Miguel

    2 years, 1 month ago

    Hello,

    We understand that, but as we mentioned before we can’t configure the Instant Indexing feature for you and we recommend following the tutorial mentioned before.

    If you want to share the error message please feel free to do so and we can provide further insights into the problem.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Instant Indexing gives undefined error and cause critical error on post update’ is closed to new replies.