Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Can you please share the website error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
Thank you.
do you have a knowledge base for this issue ???
1:31:30 AM update: https://www.webfreetech.com/
{
“readyState”: 4,
“responseText”: “<p>There has been a critical error on this website.</p><p>Learn more about troubleshooting WordPress.</p>”,
“status”: 500,
“statusText”: “Internal Server Error”
}
——————————————————–
1:31:26 AM getstatus: https://www.webfreetech.com/
{
“readyState”: 4,
“responseText”: “<p>There has been a critical error on this website.</p><p>Learn more about troubleshooting WordPress.</p>”,
“status”: 500,
“statusText”: “Internal Server Error”
}
——————————————————–
1:31:24 AM remove: https://www.webfreetech.com/
{
“readyState”: 4,
“responseText”: “<p>There has been a critical error on this website.</p><p>Learn more about troubleshooting WordPress.</p>”,
“status”: 500,
“statusText”: “Internal Server Error”
}
——————————————————–
Hello,
5xx errors are usually caused due to server misconfiguration or other server issues.
Please share the error log file with us. It will help us to understand the issue better. You can follow the URL shared by my colleague above to enable debugging on your site or you can get in touch with your hosing provider to locate the log file.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
