Instant Indexing cannot activate

#194829
  • Resolved Nsemka.com
    Rank Math free

    Instant Indexing cannot activate.
    when i tried to activate it, this is the feedback…

    The plugin could not be activated because it triggered a fatal error.
    Fatal error: Cannot declare class RM_GIAPI_Module, because the name is already in use in /home/nsemsgkq/public_html/wp-content/plugins/fast-indexing-api/includes/class-instant-indexing-module.php on line 7

Viewing 15 replies - 1 through 15 (of 15 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Nsemka.com
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for providing your admin logins. Could you kindly provide your FTP details as well in case if something happens while we troubleshoot the issue we can revert your site back?

    We are looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for keeping in touch with us.

    I tried accessing your FTP but it won’t let me connect to the server. Could you please check if the FTP login information you provided is correct so we can further investigate the issue?

    We are looking forward to helping you with this one.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello Jeremy, i have provided the right FTP details, kindly check ..thank you

    Ankit
    Rank Math business

    Hello,

    Thank you for your reply.

    We are getting an error “Authentication failed” while logging in, Please kindly check the password and update it.

    Looking forward to helping you. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    hello, pls i have updated the password, kindly try again..thank you

    Ankit
    Rank Math business

    Hello,

    Thank you for the reply.

    After deleting the old “Instant Indexing” plugin & installing the plugin Provided here on Rank Math (https://rankmath.com/kb/instant-indexing/). I am able to activate it without any errors. Could you please confirm it on your end, if everything working fine?

    Looking forward to helping you.

    yes, it’s working perfectly now. the issue has been resolved. you guys are great. thank you very much.

    Hello,

    We are glad that your issue is resolved.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

    OK

    Hello,

    We are glad we addressed your concern.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

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