instant indexing

#360350
  • Resolved Kevin Buckley
    Rank Math free

    I just tried submitting several products for Instant Indexing but am getting the message saying “Error submitting page to IndexNow” I checked the Instant Indexing section of the settings and noticed that the API Key Location returns a 404. How do I fix this?

    Regards,
    Kevin

Viewing 8 replies - 1 through 8 (of 8 total)
  • Also, I just noticed that my profile shows that I use the free version. This is not true. I have been a paid pro member for almost a year now.

    Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please share the email you used to purchase the subscription?

    You can add the email in the sensitive data section of this ticket.

    For the issue with Instant Indexing, please go to Rank Math > Instant Indexing > IndexNow API settings > API Key > Change key

    Then, wait for some time and try submitting URLs.

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    When you say “wait for some time,” how long should I wait? This is most likely where my issue lies. I did change the key and check to see if it was viewable (returned 404), but I hadn’t allowed any time to pass between those two events.

    It’s been a few hours and the problem is still there. Is there a way to fix this? Why does the key check return a 404 error?

    Anas
    Rank Math business

    Hello,

    The key returns a 404 if it is not created on your website.

    Since the text file is not being created automatically you will need to manually add the text file to the root of your website with the following name: [your_api_key].txt and the contents should also include the API key.

    Here is a screencast for your reference:
    https://i.rankmath.com/OUWNtG

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    I was able to create the txt document and I now see the key properly when checking, but the InstantIndex option is returns the error “Error submitting page to IndexNow.”

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘instant indexing’ is closed to new replies.