Hello,
Thank you for contacting support and sorry for any inconvenience that might have been caused due to that.
This suggests that there is a conflict between Rank Math and one of your installed plugins. Please perform the steps outlined on this page to identify the culprit:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
Hi, I tried the above-mentioned steps.
I Enabled Troubleshoot mode and the moment I pressed “Activate Rankmath” it throws down the same error “There has been a critical error on your website. Please check your site admin email inbox for instructions.”
What should I do now?
Can you fix this on behalf of me?
Hello,
That’s odd.
Please forward the email instructions you received from WordPress with the instructions.
We look forward to helping you.
Yet to receive the email from WordPress 😐
Are there any other alternatives?
Please respond, i’m in a real emergency
Hello,
I’m sorry for the delay and for any inconvenience this issue may have caused you.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), if the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure, and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, Thanks for replying. I’ve recorded the video and this is the link https://www.loom.com/share/80a40a8522a545f0a7b56667b5dd0ba8
And I’ve Shared my login id too
Hello,
Sorry for the delay.
To identify and troubleshoot this issue appropriately, we may need the error message that WordPress sent to your email. We also need your site’s FTP access in the Sensitive Data Section so we can further investigate.
However, please also try the steps provided in the link below:
https://rankmath.com/kb/fatal-error-after-1-0-49-update/
Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.
Here’s a video screencast:
https://i.rankmath.com/KStFug
Please clear all the cache, including the server, after following the above process.
I hope that helps. Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, The Above mentioned steps are a bit complicated for me, and I don’t want to commit any mistake can you please do that on my behalf. And by the way, I’ve shared the FTP details.
Hi, are there any updates?
I’m also facing the same issue on my website. please help me to solve this issue RankMath Team.
Hello,
Sorry for the delay.
I’ve successfully installed Rank Math to your website by running the Action Scheduler plugin. It seems like new tables are not getting created in the Database, or some old plugin has left an incorrect entry. Also, I had to deactivate your Yoast plugin to avoid any issues with your SEO needs.
@Sushil Could you also try to do the steps in the link below if it will fix your installation? Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.
https://rankmath.com/kb/fatal-error-after-1-0-49-update/
Thank you, and please don’t hesitate to contact us anytime if you have concerns with anything else.
Thank You so much Reinelle.
