Infinite Redirect Loop on some pages

  • Hi,

    Over the last few weeks we have been experiencing broken pages on our site at a rate of about 1 or 2 a week. I contacted WP Engine support and they figure out that Rank Math has been causing an infinite redirect loop on certain pages. Deactivating RM brings the pages back to life and activating it kills them again. How do we solve these specific pages and also ensure it does not happen in the future?

    Thanks!

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  • Hello,

    Thanks for getting in touch and sorry for the inconvenience caused.
    Would you mind sharing some of the affected links along with your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Infinite Redirect Loop on some pages’ is closed to new replies.