Hello,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
Can you please follow the instructions we gave on this ticket and see if it resolves your issue?
https://support.rankmath.com/ticket/page-not-found-on-buddypress-user-profile/?view=all#post-6819
If it doesn’t, please let us know.
I don’t think the solution you pointed will work for me. Moreover, I am not ready to make any changes to php file(s).
Is it possible to exclude certain pages for SEO?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Ganish,
That is a very old post. We have since fixed all BuddyPress related issues within the plugin.
Can you please head over to WordPress Dashboard > Rank Math > Titles & Meta > *bp related CPTs*
Then, hit the save button once.
That should do the trick.
Let us know if it doesn’t work.
I can’t find the option you mentioned.
WordPress Dashboard > Rank Math > Titles & Meta > *bp related CPTs*
I use Buddyboss platform and it’s theme.
Hello,
Thank you for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please note that currently RankMath plugin is deactivated.
Hi Ganesh,
We do not see any logins.
Can you please add those again?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for leaving the login details.
While checking further, we needed to reproduce the issue without breaking the site.
In order to do so, we would need the FTP details. You can create a staging site if you want.
Please share the details in the Sensitive area in the following format:
FTP Host:
FTP Username:
FTP Password:
FTP Port:
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I have created a cloned site and included details in the sensitive data. Please check.
Hi Ganesh,
Thank you for updating the credentials.
We are checking this issue and we will be in touch in a short while.
Your patience is highly appreciated. Thank you.
Hello,
Thank you for providing the credentials. After further debugging the issue, we found that the is_404() condition on activity-feed page returns true when Better Docs plugin is active which is causing problem. Can you please contact the BetterDocs team and ask them if this is a known issue and if they are planning to fix it?
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
