Incompatible with Custom Permalink Plugin

Hello,

Thanks for getting in touch with us.

Rank Math offers its own URL customization options that might be conflicting with the plugin you are using.

If you wish to prevent that, please disable the strip URL options at WordPress Dashboard > Rank Math > General Settings > Links

And at WordPress Dashboard > Rank Math > General Settings > WooCommerce if you use WooCommerce as well.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.