incompatibility with Elementor

#117328
  • Resolved Giugaroni

    4 years ago

    Rank Math free

    864 / 5000
    Risultati della traduzione
    Hello,

    I just installed Rank Math and wanted to test it before buying Rank Math Pro.

    I just noticed some problems.
    First of all I get this message: https://ibb.co/g4y8c9V

    At the beginning next to remaining it gave me “46 min”. Now the minutes have passed for a few hours and he gives me this message.

    Also once in the elementor editor it does not let me access the site settings (by clicking on the button at the top left)

    When I click on it, the screen on the left becomes blank.
    I will insert screenshots in the fields with sensitive data …

    Could it be because I installed the plugin on a staging copy?
    I wanted to try it before deciding whether to use it or not …

    I hope for your reply,
    Regards,
    Rocco.

Viewing 1 replies (of 1 total)
  • Reinelle

    4 years ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end:
    https://i.rankmath.com/JhB500

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section for us to further investigate.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Thank you and we really look forward to helping you.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘incompatibility with Elementor’ is closed to new replies.