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I have multiple websites where Rank Math says the impressions dropped to 0 (for example here https://ibb.co/qCJjgFW). This apperead within the last week. Is there any problem on your site? I can’t believe that the impressions, keywords and more of three different websites all dropped to zero within the same timeframe.
I can provide you the login credentials if needed.
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Hello,
Thank you for contacting Rank Math and sorry for any inconvenience caused.
Please reconnect the Analytics account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings:
Once you reconnect and configure the Analytics settings, the data fetch should start automatically.
If the data is not fetched, let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.We really look forward to helping you.
Thank you.
Hello,
This process may take some time. The usual time required to populate the data in the Analytics Dashboard is below 20 minutes but the time may vary depending upon your server’s speed.
If it is still not appearing on the dashboard you can run Scheduled Action if there is a pending Scheduled Action, go to WordPress dashboard > Tools > Scheduled Actions > Pending:
https://yourdomain.com/wp-admin/tools?page=action-scheduler&status=pendingAnd have to run the
rank_math/analytics/data_fetchscheduled action and wait for the data fetch to complete.
Hope this helps. Please don’t hesitate to contact us if you need to know anything else.
Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Impressions dropped to zero’ is closed to new replies.