impossible to use content ia

Hello,

Thank you for reaching out to us. We’re sorry to hear that you’re experiencing issues with using Content AI on your WordPress account through the Rank Math plugin.

To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase Content AI credits. Once logged in, please head over to your Rank Math > Account > Website or visit this URL: https://rankmath.com/my-account/websites/.

Check if you are able to see the correct remaining credits. If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account by following the steps provided in the screenshot below:

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct one. Here’s a screenshot for reference:

We hope this helps. If you need further assistance, please don’t hesitate to let us know.

Sources:
How to Connect/Disconnect Your Website From Content AI
Content AI Overview » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We can see the Content AI Starter subscription on your account. In this case, please make sure you’re using the latest version of the Rank Math plugins on your site: https://rankmath.com/changelog/

Once done, please try to follow the steps from this guideline and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.