Import Settings Error

#12637
  • Resolved Hamza

    4 years, 8 months ago

    Rank Math free

    I’ve export the settings it was in .txt extension when I imported it says “This site has technical problems. See if instructions have arrived in the email tray of the administrator”

    I’ve changed the extension to .json then it says “The settings could not be imported: Sorry, this type of file is not allowed for security reasons.”

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The plugin settings should be exported and imported as a .txt document and changing it to .json is not advisable. It is likely that you are hitting one of the server limits that has been set on your php.ini file. Please take a look at your error logs for some info on what is causing the import error.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hamza

    4 years, 8 months ago

    Rank Math free

    I’ve exported and imported even the same setting it is about 474 kb but still gives the error.

    below is the Image of php.ini Code

    Php ini code image

    • This reply was modified 4 years, 8 months ago by Hamza.
    • This reply was modified 4 years, 8 months ago by Hamza.
    • This reply was modified 4 years, 8 months ago by Hamza.
    Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Import Settings Error’ is closed to new replies.