Import not working

#741859
  • Resolved Manon
    Rank Math free

    Hi,

    I am trying to use the redirections import function on my clients website (that has rankmath pro) but it keeps saying that one or more columns are missing. I’ve tried everything, even exported the current redirections and used that file, to be sure all columns are there but nothing works. Can you help me out?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    I’m sorry to hear that you’re facing issues with the redirections import function in Rank Math PRO. It seems like you’re encountering an error message stating that one or more columns are missing when trying to import the CSV file for redirections.

    To resolve this issue, please ensure that your CSV file contains all the required columns in the correct format. The necessary columns for creating or updating redirections in Rank Math include id, source, matching, destination, type, category, status, and ignore.

    If you have already checked and confirmed that all the required columns are present in your CSV file, and you’re still facing the issue, it might be helpful to review the CSV file structure and content to ensure everything aligns correctly with Rank Math’s import requirements.

    If the problem persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for bringing this concern to our attention. We appreciate your patience as we work to resolve this issue for you.

    Best regards,

    Sources:
    How to Create & Edit Redirects Using CSV » Rank Math
    How to Import Redirects to Rank Math SEO » Rank Math
    How to Set Up Redirections » Rank Math
    How to Import Redirection Plugin Data & Migrate to Rank Math SEO » Rank Math

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please share the exact CSV file you’re trying to import so that we can check the issue further for you? You can use any file-sharing tool like https://wetransfer.com/ to share the CSV file with us.

    Looking forward to helping you.

    Thank you.

    Manon
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. I’ve included all the files we’ve tried. Can you please check further?

    Thank you.

    Hello,

    We checked the CSV file and we can see the ID column is missing there. Please note that the ID column is required but if you want to create new redirections, you’ll have to keep the fields blank.

    We updated the CSV file and shared it in the sensitive data section. Please try to import this again and see if that works for you.

    However, we can see you’re trying to redirect some query parameters. In this case, please use the following filter on your website so that those redirections can work properly:

    add_filter( 'rank_math/redirection/add_query_string', '__return_false' );
    

    Here’s how you can add filter/hook to your WordPress site: https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Manon
    Rank Math free

    This is so weird! I only deleted the id column in 1 of the files. I deleted the query parameters and it worked! Thanks!

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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