Import from Redirections plugin not working

#76955
  • Resolved Serialhikers
    Rank Math free

    Hi!

    First of all, thank you for this beautiful plugin 🙂
    I am facing a small issue: I have redirections in the “Redirections” plugin, but when I want to import them Status & Tools / Other Plugins / Redirections tab / “Import redirections”
    I got a quick error message on the top with a red background: “Select data to import”

    The box “Import redirections” is well ticked, so it doesn’t make sense… What could be wrong?

    Thank you for your help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please head to Rank math > Status & Tools > Database tools and remove transients.

    If the issue persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi,

    thank you for your reply. Right after it I tried your 2 first solutions (remove transients and troubleshoot my WP) none of them fixed the issue.

    I waited 1 week and tried again today, and it works fine. I didn’t change anything in RankMath during this week. There have been a few plugin updates, maybe that was it. Mystery!

    Regards

    Alberto
    Rank Math business

    Hello,

    We are super happy that you were able to solve your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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