Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Could you please also share the affected URL to further investigate? However, please also check the image if you are using the supported image format. Open Graph only support these file extensions:
image/jpeg
image/gif
image/png
I hope that helps. Thank you, and looking forward to your update.
Hola Reinelle, perdón por tardar tanto en contestar, el formato de imagen es de 400 x400 pixeles y png
y la pagina donde tengo el problema es en la homepage: es https:www.sanatuser.com
no se que puedo modificar para que pueda verse la imagen destacada, alguna idea?
Hello,
Thank you for that additional information, and sorry for the delay.
I’ve checked your site using Facebook Debugger Tool, and it seems that the Open Graph thumbnail is already set. Please see the screenshot attached in the sensitive data section.
If that is not the image you have added, here are the steps to change that image:
1. Head over to WordPress Dashboard > Rank Math > Titles & Meta > Global and find the OpenGraph Thumbnail option
2. If you’re using a static homepage, you can do it while editing the page/post and click the social snippet button
If that is the image you have already set, could you please confirm if you’re sharing your website using RSS? You can also share that RSS and take a screenshot using this tool or record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
It is completely secure, and only our support staff has access to that section.
I hope that helps. Thank you, and looking forward to your update.
Hola si que es verdad que ahora puedo publicar en facebook y sale la imagen destacada pero si quiero publicar como anteriormente en plataformas como Medium no me deja , le envio video para que pueda ver el error.
un saludo
Hello,
Thank you for your update, and sorry for the delay.
From your screenshot, it seems that you’re importing a different URL to medium.com. I’ve also tested that URL in the Facebook debugger tool, but it seems that the Open Graph is already working fine.
However, I’ve researched some of the reasons why your website cannot be imported to medium.com. You can check these links for more information:
https://forum.webflow.com/t/medium-will-no-longer-import-any-of-our-articles/85974/11
https://help.medium.com/hc/en-us/articles/360033931713-Trouble-importing-content-using-the-import-tool
I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.
GRACIAS REINELLE LE ECHARE UN VISTAZO, GRACIAS
Hello,
Thank you for the update.
Let us know how this goes and if this issue is already resolved.
In the meantime, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you, and looking forward to your update.
Hello,
We are super happy we could address your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
