Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected URL/s so we can check? You can add them in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Upon checking your websites here, I did saw some pictures without alt tags in them. Could you please try to clear your website cache and see if this resolves your issue?
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks for the awesome information.
Hello @AlexSunny, I am glad that you are able to find the information helpful.
@Pinguinweb,
I tried looking for conflicts by following this handy troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
But it seems the issue persists even with only Rank Math and Oxygen plugin is enabled.
Allow me to investigate this issue with our dev team. We should get back to you with a solution shortly.
We appreciate your time and patience on this one.
Thanks for your reply. Yes, we have several website with completely different setups and diferent servers and it never seems to work with Oxygen. Could one reason be the fact that Oygen does not user a Theme and has no functions.php?
Hello,
The content created with the Oxygen Builder is stored in the postmeta database table and we use the content inside the post_content field in the posts table to add these attributes.
In order for this to function properly the Oxygen team would need to switch the current implementation from saving in the postmeta to pass the content to the posts table inside the post_content field.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Hi Miguel,
thanks for your reply. Does that mean that I have to contact Soffly to change their saving method or do you do that?
Also, is there a quick fix for current Rank Math users to make the image SEO part work on Oxygen sites because I expect any changes in the Oxygen Builder including updates to take some long time, if it will be changed at all…
Hello,
That change would need to be made by the developers of Oxygen Builder as we can’t control how a plugin or theme builder saves their data.
For now, we don’t have any workaround or quick fix for people using this, as we would need to completely rewrite that functionality just to accommodate this page builder losing the feature on all the others.
Don’t hesitate to get in touch if you have any other questions.
Thank you, I sent this to the Oxygen team.
Hello,
We really appreciate your patience and understanding with this matter.
If you have any other questions in the future don’t hesitate to get in touch.
We are here to help!
