Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Can you check what value is stored in the postmeta table in rank_math_facebook_enable_image_overlay & rank_math_twitter_enable_image_overlay` key?
If the value is not stored in the postmeta table then you can use following filter to disable the Overlay option:
https://rankmath.com/kb/filters-hooks-api-developer/#enable-disable-overlay-icon
add_filter( 'rank_math/metabox/social/overlay_icon', function( $value, $service ) {
return 'off';
}, 10, 2 );
I hope that helps.
Hi Pratik,
Thanks for your response.
We checked the database and all records for rank_math_twitter_enable_image_overlay and rank_math_facebook_enable_image_overlay are set to off.
We don’t want to disable the overlay option altogether. We just want to make sure that it is not activated on posts where we don’t want it to be activated. Is there a general setting we can change so that it turns everything off by default? Do you have any idea why it would have got turned on during our database migration? We’re moving from a site with WordPress 4.9.7 to 5.4.1.
Thank you.
Hello,
If in Database it’s set to off then it should not show the image overlay. Can you share a link of the post where the overlay image is showing on the frontend even when it’s set to off?
Looking forward to helping you.
Hi Pratik,
I actually hadn’t looked at the front end, I only looked at the back end of the staging site where it shows me the icon overlay in the social media settings. However I tried posting on social media and it looks like the icon overlay is not appearing. So it looks like the back end is not reflective of what actually happens on the front end.
Thanks for your help.
Hello,
Thank you for the update.
Have you tried enabling overlay than disabling one of the post to see if it has any effect on the preview?
Please try and let us know.
We are here to assist.
Thank you.
Sorry, I’m not sure what you mean by disabling one of the post?
Hello,
I think he means that if you can try to enable and then disable the icon overlay on one post, to see if the preview in the backend changes (to debug the issue).
Looking forward to help you.
Yes, when I toggle the icon overlay to OFF, the preview updates without the icon. But the problem is that the toggle appears ON when I open the social tab, even though the posts migrated to the new site had it turned OFF.
We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We were able to reproduce the error and have logged it.
Please allow us some time to test and release a fix.
It should be added to the plugin in the upcoming update.
You can keep an eye on the changelog and we will be mentioning this error when fixed.
We seek your patience and understanding in this matter.
In the meantime, if you need any other assistance, please feel free to let us know. We are here to help.
Thank you.
Thank you! Very much appreciated.
Hello,
We are glad to help.
Please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hi Arnaud,
We have fixed this issue in the beta(v1.0.44-beta).
Please update to the latest Beta version by following this tutorial:
https://rankmath.com/kb/version-control/#beta-updates
That should fix the issue for you.
The final version will be released in a few days, and you will see a notification in your dashboard when an update comes.
Please let us know if there’s anything else we can help you with.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
