Hello,
Thank you for reaching out to us.
I’m sorry, but I can’t process orders directly. To cancel your first order and confirm the new one, please contact our support team by replying to this ticket. A human agent will assist you promptly with your request.
If you need any further assistance or have any other questions, feel free to let us know.
We appreciate your understanding and patience.
Sources:
How to Cancel Your Rank Math PRO Subscription » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
Hallo,
ich habe kürzlich zwei Bestellungen aufgegeben und möchte jetzt beide stornieren, da sie nicht meinen Erwartungen entsprechen. Bitte stornieren Sie die folgenden Bestellungen und löschen Sie meine Konten:
Bestellnummer: RANKMATH240321-1205-39137 (E-Mail: i***@k************************)
Bestellnummer: RANKMATH240321-2384-20179 (E-Mail: i***@a***********************)
Ich bitte um eine schnelle Bearbeitung dieser Angelegenheit. Vielen Dank für Ihr Verständnis und Ihre Unterstützung.
Mit freundlichen Grüßen,
Kolac Ertugrul
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
