Hello,
We’ve sent the test email to your email ID mkt****.com.tw.
Please check and let us know if you’ve received the email.
Looking forward to hearing back from you.
Thank you.
Sorry, the next scheduled email report on your website is on 20th July 2021.
But I still did not receive it in my mail.
Excuse me, can you provide your smtp log?
Hello,
The email reports do not come from our servers, rather they’re triggered from your server only.
So, our SMTP logs wouldn’t have anything related to your email reports.
Please check with your hosting provider if your SMTP server is properly set up and is not getting blocked.
Please let us know how that goes.
Thank you.
I set up Gmail and still did not receive the report
I have six websites, but only one receives the report, and none of the other five.
So it should not be the problem of the SMTP server being blocked.
Hello,
Our plugin uses the wp_mail() function from WordPress to send these reports and during some of our tests on your websites we noticed this was not working properly, as we tested this thoroughly.
So, you need to get in touch with your hosting provider and make sure you can send email from WordPress directly and that the mail functionality is not disabled/blocked.
Don’t hesitate to get in touch if you require any further assistance.
Yes, you can send email from WordPress.
Hello,
I’m not quite sure whether I fully understand your reply here. Have you already contacted your web host about this issue?
Let us know if you have already sorted this out or if you require further assistance.
Looking forward to helping you.
Thank you.
Hello,
Please test your password reset functionality. Even that doesn’t work on your website. So, please talk to your web host about this since we have no control over this part of your website.
Once your password reset starts working, the email reports will work fine as well.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
