Hello,
Thanks for contacting us and we regret the inconvenience caused.
Could you please record and share a screencast of the redirection created, using a tool like loom as it will help us understand the insights of the issue?
Also, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it might seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
