Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you missed attaching the bill/invoice. You might have purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello Can you check with these two email addresses?
[moved to the sensitive data section of this ticket]
Hello,
We were able to locate the PRO subscription on your account with the email address acc*****@ze*******ce.in
The email address is linked to your account with which you posted this ticket.
We’ve sent you an email with the subscription details.
Hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
