Hello,
Thank you for contacting Rank Math support. Sorry for the confusion and any inconvenience caused due to that.
We have refunded your Content AI plan. Since the PRO plan has also been refunded, you will have to purchase a new one from our site.
You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello. If you look above, we discussed CANCELING my Content AI plan. Today i just received a charge and confirmation for another Content AI subscription. Can you help?
Please issue this refund, I have now spent weeks trying to make sure I did NOT have this activated
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
We double-checked your account and we can confirm only Rank Math PRO is active.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
