I purchased a license but have not received my login email and details

#404472
  • Hello

    My name is Jordanne Wells. I made a purchase on for the rankmath pro and I do see the charge on my credit card but have not received my login details or my license key. My account is set up under my gmail but I purchased with the email going to j*******@w*********************. I now wonder if the email address was entered incorrectly resulting in this issue. If I could get some assistance that would be very helpful. Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you made a spelling mistake while entering your email. We can check a subscription purchased with j*******@w*********************. Let us know if you want us to merge the purchase to this account or if you want to use j*******@w********************* as the email address.

    Looking forward to helping you.

    Yes please. I would like to merge to this account so I can maintain the login etc. Thank you for the quick response. Please let me know what else is needed to complete this request.

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope this helps.

    Thanks so much for your quick response and resolution! But I’m still only getting the free version to activate after disconnecting and reconnecting

    I downloaded the plugin and installed it that way. Thanks for all your help!

    Hello,

    We are super happy that your concern has been addressed. If you have further issues with our plugin, do let us know and we are here to assist you.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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