I paid for a pro account but my account still show as free

Hello,

I apologize for the inconvenience you’re experiencing with your Rank Math PRO account. To resolve this issue, please follow these steps:

1. Log into your Rank Math account using the email address associated with your PRO plan.
2. Download Rank Math PRO from your dashboard. If it is unavailable, it’s possible that you upgraded to PRO using a different email address.
3. In that case, please contact our support team by opening a ticket on the Rank Math Support Forum. You can access the support forum by visiting this link: Rank Math Support Forum.
4. In the ticket title section, provide a one-line summary of the issue you’re facing.
5. In the ticket question section, provide more details about the problem and include the sensitive data related to your account.
6. In the sensitive data section, enter the email address(es) you want to connect to your PRO account. If you’re merging your FREE and PRO accounts, select one of the emails as your preferred email address. You can also include a screenshot of the invoice you received from FastSpring.com if necessary.
7. Once you’ve provided all the necessary details, click the “SUBMIT YOUR TICKET” button.

Our support team will then locate your PRO account and make the necessary changes, such as merging your accounts or updating the email connected to your PRO plan.

If you have any further questions or need assistance, please don’t hesitate to reach out to our dedicated support team. We’re available 24/7, 365 days a year to help you.

Thank you for your patience, and we apologize for any inconvenience caused.

Best regards,
RankBot Support

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math