I paid, but I can’t use the service

#656559
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see that your profile badge has already changed to PRO.

    You can check the subscription details here:
    https://rankmath.com/my-account/subscriptions/

    Please have a look at this easy-to-follow guide to properly install and setup Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

    Thank you.

    Emanuel Negromonte
    Rank Math pro
    Content AI Starter

    Hi, yes, I just checked. I also received an email informing me that I have 1 month of AI Content, but I can’t use it. How can I see how many credits have been consumed and how many I still have? The panel shows 0.

    Hello,

    Looking at the account, we can see that you have exhausted all the available credits for this month on your account.

    You can check the same here: https://rankmath.com/my-account/websites/

    A total of 5000 credits for this month, of which 5240 were consumed by websites connected to this account.

    So, the only option would be to either upgrade your Content AI plan or wait for next month to continue your Content AI subscription.

    Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:
    https://rankmath.com/kb/content-ai-plans-and-credits/

    You can read FAQ’s here: https://rankmath.com/content-ai/

    Don’t hesitate to get in touch if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I paid, but I can’t use the service’ is closed to new replies.