Hello,
Thank you for reaching out to us regarding the payment details for your Rank Math PRO upgrade. I’m sorry to hear about the inconvenience you are facing.
To assist you further with this issue, we kindly ask you to submit a ticket to our support team. You can do this by following these steps:
- Visit the Rank Math Support Forum.
- In the Ticket Title section, provide a one-line summary of the issue.
- In the Ticket Question section, explain in detail the problem you are experiencing with the payment.
- In the Sensitive Data section, include your account username, email address, and any relevant payment details or screenshots.
By submitting a ticket with this information, our support team will be able to locate your payment details and provide you with the necessary assistance.
If you encounter any difficulties while submitting the ticket or have any other questions, please feel free to let us know. We are here to help you.
Thank you for your understanding, and we look forward to resolving this issue for you.
Sources:
How To Upgrade Your Rank Math PRO Subscription » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
My account : ddalki616
username: ddalki616 , korea name : 유진
email:d********@g********
detail
I applied for an upgrade to the PRO version last month. I confirmed the one-year subscription for $75.90. However, I cannot find anywhere the details of the additional $53.87 paid. Can you check the details?
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
