i need help to connect to Rankmath again

#723706
  • Resolved Sam Sacli

    3 months, 2 weeks ago

    Rank Math free

    A month ago, I raised an issue concerning Rankmath, but I haven’t received a response yet. The problem began after I switched my hosting service. Rankmath is displaying a message indicating that it is not connected to my site and prompts me to reconnect. However, when I attempt to reconnect by clicking the button, it redirects me to the Rankmath connection page, but it incorrectly references my site’s URL. My website’s correct URL is thescholarch.com, yet Rankmath persistently attempts to connect to new.thescholarch.com, which is incorrect. I would appreciate assistance in resolving this mismatch and ensuring Rankmath correctly recognizes and connects to my actual site URL.

Viewing 1 replies (of 1 total)
  • RankBot

    3 months, 2 weeks ago

    Hello,

    We apologize for the inconvenience you’ve faced with connecting your Rank Math account. It seems like your site URL has changed since you connected to Rank Math, and this is causing the issue. We understand that this can be frustrating, but we’re here to help.

    To resolve this issue, you will need to disconnect your Rank Math account and then reconnect it with the correct URL. Here’s how you can do it:

    1. Navigate to your WordPress Dashboard → Rank Math SEO → Dashboard → Help.
    2. Click on “Disconnect Account” to disconnect your account.

    Once you have disconnected your account, you can reconnect it by clicking on “Connect Now” and ensuring that you select the correct account and URL. If you have multiple PRO licenses associated with your Rank Math account, you can choose your preferred license to activate on this website.

    Activate Rank Math PRO Subscription

    After reconnecting your account, you should be able to see your website in your Rank Math Account Area.

    If you encounter any further issues or have any questions about managing your account and connecting websites, feel free to reach out to our support team here.

    We hope this helps resolve the issue you’re facing. If you need further assistance, please don’t hesitate to ask.

    Sources:
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math
    How to Use Rank Math on a Staging Site » Rank Math
    Website Not Shown In Rank Math Account Area » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    2 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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