Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
CAN YOU SEARCH INVOICE FOR ME BECAUSE I UNABLE TO DO.
EMAIL ID FOR PAYMENT IS – A*********@G********
ACCOUNT EMAIL – C****************@G********
Hello,
Was the payment done via PayPal? If so, do you see the authorization or the actual transaction on your account?
We looked in our system and couldn’t find any transaction under the email addresses you shared.
If you saw the money leave your account you should have received an invoice as well, so we would request that you share the screenshot of that so we can locate the purchase.
Thank you.
we did not Receive any invoice and we made transaction with amazon pay (debit card).
Hello,
Can you please share the last 4 digits of your card along with the last name you used while trying to make the purchase.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
We will forward the information to our Accounts team to check.
We look forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
