I made a pro payment, but it doesn’t apply to the site

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    I don’t know how to search for receipts in FastSpring. I’ll just pay again, so could you cancel it?


    We apologize for the misunderstanding. What my colleague was trying to say is that you need to look for an email from FastSpring that contains your purchase receipt. This email will help us find your Rank Math PRO account.

    Please check your inbox and spam folder for an email from FastSpring. If you find it, please forward it to us so we can assist you further.

    We hope this makes sense. If you have any trouble finding the email or if you need any other help, please let us know. We’re here to help.

    I can’t find FastSpring’s email
    I received a payment details text message with my cell phone number.
    Below is the text message I received

    KB국민카드7056 해외승인 성*규님
    64.90 (USD) 05/21 23:03 네덜 FS*rank


    Did you sign up through an affiliate link? We ask that because we were able to find a purchase in the system from an affiliate that matches that data but with a different email address.

    Looking forward to hearing back from you.

    As far as I remember, I clicked on buy “seo to the next level” in the WordPress Rankath plug-in


    Sorry for not getting back to you sooner.

    It took some time for us to find the order. It seems that you’ve made a typo upon purchase, I have added used email in sensitive data. Please check and let us know which email is correct and we will merge your accounts.

    Looking forward to your reply.


    Please merge into the above email


    We have merged your accounts as requested. Please check.

    Thank you!

    On the Rankath homepage, it says that the pro is applied,
    My personal WordPress plugin says it continues to be applied for free.
    Can’t I automatically apply pro on WordPress?
    What should I do if I have to set it up separately?


    Thank you for getting back to us.

    We’re sorry for the inconvenience caused by the connection issue. To make sure your WordPress dashboard is showing RankMath PRO properly, you need to do two things:

    • Install the PRO version of Rank Math on your website. You can find the instructions here: https://rankmath.com/kb/installing-through-the-admin-panel/
    • Reconnect your website with your Rank Math account. You can do this by going to WordPress Dashboard > Rank Math > Dashboard > Help and clicking on Disconnect Account. Then, click on Connect Now and follow the steps to log in to your Rank Math account and activate your license.

    These steps should solve your problem and let you enjoy all the features of Rank Math PRO. If you have any questions or need more help, please let us know.

    Thank you for choosing Rank Math.

    I’m connected!
    Thank you.


    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

The ticket ‘I made a pro payment, but it doesn’t apply to the site’ is closed to new replies.