I made a payment with the wrong email address.

#453237
  • I made a payment with the wrong email address.
    The address registered in my rankmath account is “n**********@g********”, but I paid with “s*******@m*******************”.
    Both addresses are my email address and I can receive messages.
    I would like to upgrade my “https://physics.neuro-tec.co.jp” site to Rnakmath Pro, which is registered under my “n**********@g********” account with this payment.

    What should I do?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We can merge your accounts, just let us know which email/account you want to keep.

    Looking forward to helping you.

    Thank you for your help.
    I would like the following accounts to be merged
    [Sensitive Data]

    (It seems to have been created automatically after payment, but it is impossible to log in here. Password reminder is not working.)

    Thank you in advance.

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope that helps.

    Thank you.
    Everything seems to be going well.

    Hello,

    We are super happy that we could address your concern.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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