I have the “cannot save” problem (like many others here)

#181426
  • Resolved Carl Peter Clampit

    3 years ago

    Rank Math free

    Hi, great plugin, has never failed me before. But now I cannot save after modifying in snippets. I have tried all the suggested fixes (running site health, deactivating plugins one by one…) Nothing helps…pls help

Viewing 5 replies - 1 through 5 (of 5 total)
  • Prabhat

    3 years ago

    Rank Math agency

    Hello,

    Thanks for contacting us and we regret the inconvenience caused.

    Could you please confirm whether you’ve followed all the steps mentioned in the below tutorial guide?
    https://rankmath.com/kb/meta-data-not-saving/

    If not, then please follow the troubleshooting steps mentioned in the above tutorial and see if that fixes the issue.

    If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Carl Peter Clampit

    3 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 years ago

    Hello,

    Thank you for the update, and sorry for the delay.

    I’ve replicated this issue on your site and found these error message upon saving the keyword:

    api-fetch.min.js?ver=a783d1f442d2abefc7d6dbd156a44561:2 POST https://www.historiasdearte.com/wp-json/rankmath/v1/updateMeta?_locale=user 403
Uncaught (in promise) {code: "invalid_json", message: "The response is not a valid JSON response."}

    Those errors usually are caused when something is blocking access to the WordPress API REST.

    Since you have already tested for a plugin conflict, please contact your hosting support and check if something is blocking the WordPress API REST. Please also ask them to check the Firewall Settings and whitelist the updateMeta rule.

    I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    Carl Peter Clampit

    3 years ago

    Rank Math free

    Ok, thank you for making the effort to find this. I will try my best to resolve it with the information you provided

    Jaideep Asrani

    3 years ago

    Hello,

    Thanks for getting back.

    Let us know how it goes. And please don’t hesitate to contact us if you need any other assistance.

    We are looking forward to your update.

    Thank You.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘I have the “cannot save” problem (like many others here)’ is closed to new replies.