Hello, I’m sorry to hear that you’re facing issues accessing your Rank Math PRO plan. To resolve this, you can follow the steps outlined in the following article: Where Is My Rank Math PRO License Key?
If you’ve already followed these steps and are still experiencing issues, please provide the details you’ve mentioned here in a reply to this ticket. Our support team will then be able to assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Where Is My Rank Math PRO License Key?
How to Ensure Your Account Has an Active Subscription » Rank Math
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
Upon checking your account we can see that you have purchased a Content AI Starter Plan.
Looks like you have made a purchase for the Content AI Starter instead of grabbing the Rank Math PRO pla.
Please refer to the screenshot below :
From the above screenshot you can see that the account is having the Content AI Starter plan for the Content AI model.
Is Content AI part of Rank Math PRO plugin?
No, Content AI is not a part of the Rank Math PRO plugin. You will need to purchase a Content AI subscription separately to start using its features.
To activate the PRO plugin you would need the PRO plan plan, but you still have the Free plan.
However we have a solution for this.
We can initiate a refund for this Content AI Starter plan purchase and you can then go ahead and purchase the Rank Math PRO plan from here : https://rankmath.com/pricing
We really look forward to helping you.
Thank you.
I do not want the content plan, I must have purchased it by mistake. If you are an seo company you should be selling only seo plans, not content plans. Anyway, I have already purchased a subscription from yoast now. So please refund my money back to me.
Can you please initiate my refund please?
Hello,
We deeply apologize for that.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
