I have Rank Math Pro but it does not appear in my account?

#225321
  • Resolved Allan Kierulff
    Rank Math free

    I have Rank Math Pro, but it does not appear in my account. It has now been running for approx a year on three of my web pages. Can you please look at it!

    Allan Kierulff
    a****@a****************

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    You can add a screenshot link using this tool in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    The image doesn’t seem to be included. Could you please send us an email at s******@r*********** and attach the image with the information so we can track the subscription and associate it with your account?

    Looking forward to hearing back from you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I have Rank Math Pro but it does not appear in my account?’ is closed to new replies.