Hello,
Thank you for reaching out to us regarding your Rank Math Pro subscription.
To ensure that your account has an active subscription, please follow these steps:
-
Check if your website is connected to the correct Rank Math account. You can verify this by visiting the Websites section in your Rank Math account area. If your website is not shown or you see a message saying No connected websites found, you need to reconnect your website by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help and following the instructions provided.
-
Make sure you are using the latest version of the Rank Math PRO plugin. You can check this by going to WordPress Dashboard → Plugins and verifying the version installed on your website. If you are not using the latest version, you can update the plugin from your Rank Math Account area.
If after following these steps your subscription is still not active, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for your patience and cooperation.
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
How to Cancel Your Rank Math Subscription » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
It may take time for the purchased plan to reflect on your account.
We checked your account and we can confirm that the purchased subscription is now active and ready for use.
Please follow this guide to proceed: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
