Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
The payment is pending from our side:
We are canceling it. You need to use a Credit card to complete the payment.
Hope that helps.
But I haven’t received the refund yet, and when I create the order again, it says: “Sorry, your order is temporarily unacceptable. We value your order and would like to assist you in fulfilling it. Please contact us for assistance .”
Hello,
It seems that the payment has gone through since your account now has a PRO subscription.
To start using it on your websites please follow this guide to install it: https://rankmath.com/kb/rank-math-pro-license-key/
Don’t hesitate to get in touch if you have any other questions.
This is my second payment to get the pro version, the order cancelled after the first payment has not been refunded.
Hello,
Please may you share the order number for the pending payment so we can investigate further.
Looking forward to helping you.
Hello,
This is the record of my first order paid via PayPal：(Transaction ID:6U291162N72102458)
Hello,
As you can see from the note in that order that is just the authorization and not the actual payment. This is standard practice when using services like this because the service first needs to check and see if there are funds and if the bank is authorizing the payment.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
