I got an error, and it stopped my site

#406045
  • Resolved Hảo Nguyễn

    1 year, 10 months ago

    Rank Math pro

    I got an error, and it stopped my site

    an error E_ERROR line 490 in file:
    /home/mysite.com/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php. Error message: Uncaught Error: Call to undefined method MyThemeShop\Helpers\Arr::from_string() in /home/mysite.com/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php:490
    Stack trace:
    #0 /home/mysite.com/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(344): RankMath\Replace_Variables\Post_Variables->get_post_content(Object(stdClass))
    #1 /home/mysite.com/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(60): RankMath\Replace_Variables\Post_Variables->get_excerpt()
    #2 /home/mysite.com/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-manager.php(175): RankMath\Replace_Variables\Post_Variables->setup_post_variables()
    #3 /home/mysite.com/wp-includes/class-wp-hook.php(307): RankMath\Replace_Variables\Manager->setup(‘index.php’)
    #4 /home/mysite.com/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL

Viewing 1 replies (of 1 total)
  • Reinelle

    1 year, 10 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please confirm if you have already updated the Rank Math plugin to the latest version? If not yet, please do so and then clear your website’s cache.

    If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I got an error, and it stopped my site’ is closed to new replies.