I getting this issue “Please use a supported sitemap format instead” .

#179856
Viewing 4 replies - 1 through 4 (of 4 total)
  • Nobody give the solution here why.

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    I’ve tried checking your sitemap, and it returns a page not found error. In this case, please follow the steps below:

    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/xXXhDt

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server.
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    Once your sitemap is already accessible, please remove all your submitted sitemaps and resubmit your main sitemap only /sitemap_index.xml and give Google some time to recrawl your site.

    I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    shailesh sahany
    Rank Math free

    I still get this 404 error in the google search console “We encountered an error while trying to access your Sitemap. Please ensure that your Sitemap follows our guidelines and can be accessed at the location you provided, and then resubmit.”

    Prabhat
    Rank Math agency

    Hello,

    Thanks for your reply.

    I tested your sitemaps using the Sitemap Validator Tool and there were no issues found.

    Please remove all your sitemaps from your Google Search Console account and submit only the main sitemap (your-website.com/sitemap_index.xml), and see if the issue is fixed.

    Please let us know how that goes.

    Thanks.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘I getting this issue “Please use a supported sitemap format instead” .’ is closed to new replies.